Frequently Asked Questions
Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions about our products, orders, shipping, and returns. If you don’t see your question answered here, feel free to contact our support team.
1. Products & Lighting
Q: What types of lighting products do you offer?
A: We offer a wide range of premium lighting, including ceiling lights, wall lamps, floor lamps, and table lamps — all designed for style, ambiance, and quality.
Q: Are your lamps safe for use in homes and offices?
A: Yes! All our products meet standard safety requirements and are carefully tested for quality and reliability.
Q: How do I choose the right lighting for my space?
A: Consider the room size, purpose, and your style preference. Our product pages include detailed dimensions and specifications, and our support team is happy to provide personalized guidance.
2. Orders & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Maestro, and Diners Club. All transactions are processed securely in U.S. Dollars (USD).
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are shipped. Please contact our support team immediately if you need to make changes.
Q: When will my payment be charged?
A: Payments are charged at the time of purchase. Your order will be processed once payment is successfully completed.
3. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We provide Free Shipping on all orders within the United States.
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–3 business days. Delivery typically takes 4–7 business days depending on your location, so the total delivery time is usually 5–10 business days.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking details to update.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
4. Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 30 days of delivery. Items must be unused, in original packaging, and include all accessories.
Q: Are there any fees for returns?
A: No. Returns are completely free using the prepaid return label included with your order.
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, refunds are processed within 7 business days to your original payment method.
Q: What if my order arrives damaged or incorrect?
A: Contact us within 30 days of delivery. We will provide a replacement, store credit, or full refund, depending on the situation. Please include photos of the damaged item and packaging for faster resolution.
5. Support & Assistance
Q: How can I contact your customer support team?
A: Our friendly team is ready to assist you via:
Phone: +1 212-343-0218
E-mail: contact@canallighting.us
Q: What are your business hours?
A: Monday - Friday | 08:00 AM - 06:00 PM (CT)
Still have questions? Don’t hesitate to reach out to our support team. We’re here to help you find the perfect lighting for your home or workspace.